Return policy
In the unlikely event you are not satisfied with your retail purchase within 30 days of receipt, we will refund 100% of your purchase price less the actual shipping charges we paid to deliver the item(s) to you. (see below for shipping charges.) All returns pre-authorized after 30 days are charged a 25% restocking fee, no exceptions.
Returned item(s) must be in re-sellable condition.
Free shipping only applies to orders for non-returned merchandise. Shipping charges that we previously paid to ship your order will be deducted from the credit we issue you.
You must contact us in advance for a return authorization number (RA#). All returns must be sent to us freight prepaid. Returned items must be in their original packaging.
Below are the approximate shipping charges we pay:
USPS First Class: $.42 - $3.13USPS Priority: $4.80 - $12.95 (Not including HI or AK)Fed Ex Ground: $8.95 and up depending on weight
Shipping charges for expedited shipping services are not refundable.
RA# must be printed or written on the outside of any returned item.
Product inspections: Please open boxes/packaging immediately and examine contents for obvious defects when your order is delivered. All our brass shower heads, extension arms and fittings are hand inspected thoroughly for visible exterior defects before packaging and are in perfect & new condition when they are shipped to you. If the contents have been damaged in shipping, you must contact us within 5 days of receipt, no exceptions. We will not accept damaged merchandise if you do not contact us within 5 days of the delivery date as we will have to file a claim with the shipper.
No refunds on items damaged by customer abuse or misuse. (Do not return any shower heads, valves, pipes or extension arms that have been damaged by the use of a wrench. All of our shower heads and fittings are hand installed. Wrench marks of ANY KIND, anywhere are considered damaged and are non refundable. No exceptions. (Please follow the installation instructions.) Brass items must be secure & protected when shipped back to us as they were shipped to you. Any brass items damaged when shipping back to us are not refundable.
Bent Extension Arms and Shower Heads with Extension Arms. Extension shower arms are made out of brass. Brass is not a hard metal like steel. If you try to tighten an extension arm using the arm as a wrench or lever, it will bend. We hand inspect every extension arm we send out and package them carefully to prevent shipping damage. Bent arms are not returnable for refund or exchange.
Disassembly required: All shower heads, valves, pipes or extension arms must be disassembled and returned to us in the same condition that they were originally shipped. A 15% restocking fee will be deducted from your refund should:
A. Disassembly is required by us. (example: removal of shower head or ball joint from an extension arm)
B. Teflon/plumbers tape or hard water spots still on any items.
Defective Items: Within 30 days of receiving your order, your merchandise appears to be defective, contact us immediately. Do not return the item without contacting us and receiving an RA#. After we receive the item and test it, we will send you a replacement or issue a refund.
Should you not receive your order within 15 days from the day you placed your order, 10 days for Fed Ex Ground, contact us immediately. We will need to file a claim with Fed Ex within 15 days of delivery. Absolutely no shipping claims can be made after the 15 day limit is up.
Custom made or custom printed items are not returnable.
NEATitems.com, # 156, 2370 W Hwy 89A Suite 11, Sedona, AZ 86336-5341 returns@NEATitems.com
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